Contact Us

The fastest way to track your order is through our Tracking Portal

Click here to track your order

Simply enter your email address and order number to view the latest updates on your delivery.

You can check the live status of your order at any time using our Tracking Portal.

Once your order is dispatched, We automatically provide end-to-end tracking directly from the courier. This tracking link shows the most up-to-date delivery information available.

Please note: Our customer support team sees the same tracking information as you and may not be able to provide additional information if contacted.

Please check your tracking for delivery information, check with neighbours and any designated safe places.

If you still can’t locate your package, please contact us.

If you can't find your answer in our FAQ's, our support team is here to help.

Contact us via the chat box, or phone number with any questions, concerns, or feedback.
We will be sure to get back to you as soon as possible.

Please note:

• Our customer support team sees the same tracking information as you and may not be able to provide additional information if contacted.
• Inquiries sent on Friday afternoons or on Weekends will receive a reply the following Monday.

Our Support team are available 10am - 4pm (Mon - Fri)

Standard shipping normally takes 1-3 working days

Next working delivery can be selected at checkout to most mainland UK addresses (Excluding Highlands) for an additional cost or FREE when you spend £50

International shipping times depend on the products and destination (estimated at
checkout).

Please note : These delivery times are estimates provided by our couriers and can vary at peak periods. Some couriers may not deliver on a weekend

We currently ship to the United Kingdom, Ireland, and some EU member states.

For more information visit out Shipping Info

For other destinations, please reach out to us directly.

If your order hasn't arrived within the estimated timeframe, check your tracking details. If it's still in transit or delayed, give it a few extra days. If it’s been lost or delayed significantly, contact us and we’ll investigate right away.

Orders are processed immediately to ensure fast dispatch, so we’re unlikely to be able to cancel or amend them once placed.

Please contact us as soon as possible and we’ll try to help, but if your order has already been processed you’ll need to return it for a refund.

Use our Returns Portal to begin your return and follow the step-by-step instructions.

To be eligible, items must be returned within 30 days of delivery, unused, with tags attached, and in their original packaging.

Once we have received and accepted your return, your refund will be processed and will arrive with you within 7–10 business days (depending on your bank or card provider).

If you change your mind about your purchase, you may return the item within 30 days of receipt. To qualify for a return, the item must meet the following criteria:

• In the same condition as received.
• Unused and unworn, with all contents complete.
• Tags (where applicable) attached.
• In original, undamaged packaging.

Failure to meet these requirements will result in your return being rejected and no refund issued.

View our full returns policy

You can request an exchange through our Returns Portal.

Create a return for the item you no longer want, and you’ll be able to exchange it for an alternative.

Instant exchanges are available and full details can be found within the portal.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Return label costs are calculated through our Returns Portal during the return process.

Please inspect your order upon receipt. If your item is damaged, faulty, incorrect, or missing parts, submit a request through our Returns Portal within 48 hours of delivery.

Within the portal, you’ll be able to describe the issue, upload images, and generate a return label where applicable.

Reporting within this timeframe ensures we can resolve the issue quickly. For damaged or incorrect items reported within 48 hours, we will cover the return shipping cost. Failure to report within this timeframe may result in your return being rejected.

Report any manufacturing defects within 48 hours of receipt.

Points, shafts, and flights are consumable and not returnable if worn or damaged during play.
You can purchase replacements anytime from our accessories range.

The following items are exempt from return:

• Gift cards.
• Customised items.
• Used items.

Darts points, shafts, and flights are consumable items that are subject to wear and tear during use.

They are not eligible for returns if broken or damaged during play.

We are committed to providing durable and reliable products, but replacements may be required over time.

Some items such as sale items or bundles may not be eligible for reward points.

Check each product page to see availability of points, if points are not displayed near the add to cart button then points will not accrued on this purchase.

Enter your discount code at checkout in the field labeled “Gift card or discount code.” Only one code can be used per order unless otherwise stated.

We accept:

• Visa, MasterCard, American Express
• PayPal
• Apple Pay & Google Pay
• Klarna (Available at Checkout)
• Clearpay (Available at Checkout)

Yes!

You can purchase a Premier Darts gift card here.

We offer payment options like Klarna or ClearPay for eligible customers.

You'll see available options at checkout.