Returns & Refunds

To Start a Return:

• Please use our Returns Portal.
• Enter your Order Number and Email Address.
• Select the item(s) you'd like to return.
• Follow the steps to fill in your returns reason and information.

Once your return request is reviewed and accepted (with reasons provided if rejected), you will be provided with a label to return your parcel.

You can track the progress of your return at any time through the portal.

Please note: returns must be submitted through the returns portal. Items sent back without an approved return request will not be accepted or refunded.

If you change your mind about your purchase, you may return the item within 30 days of receipt. To qualify for a return, the item must meet the following criteria:

• In the same condition as received.
• Unused and unworn, with all contents complete.
• Tags (where applicable) attached.
• In original, undamaged packaging.

Failure to meet these requirements will result in your return being rejected and no refund issued.

Upon a successful return, your refund will exclude the cost of the returns label provided, unless the item is damaged or incorrect

Yes. Exchanges can be requested directly through our returns portal.

When submitting your return, you’ll have the option to choose an exchange instead of a refund, subject to availability. Once your exchange is approved, you’ll be guided through the next steps and can track the status of your exchange online.

If the item you’d like is unavailable, you’ll be offered the option to proceed with a refund instead.

Return postage costs apply unless the item is faulty or incorrect.

All returns submitted through our returns portal are issued with a prepaid return label. The cost of the label will be deducted from your refund.

If your item is faulty, damaged, or incorrect, return postage will not be charged.

We ask that you inspect your order upon receipt and submit a request via the returns portal within 48 hours if your item:

• Arrives defective or damaged.
• Is missing parts.
• Is incorrect.

Submitting a request within this timeframe ensures we can promptly rectify the issue.

For damaged or incorrect goods reported within 48 hours, we will arrange and cover the return shipping cost. 

Failure to report these issues within 48 hours may result in your return being rejected.

Once we receive your returned item, we will inspect it and notify you of the refund status.

Refunds will be issued to your original payment method.

Please note that it may take up to 7 - 10 days from the time we approve your return to process the refund and have it reflected in your account.

The processing time may vary depending on your bank or credit card provider.

The following items are exempt from return:

• Gift cards.
• Customised items.
• Used items.

Darts points, shafts, and flights are consumable items that are subject to wear and tear during use.

They are not eligible for returns if broken or damaged during play.

We are committed to providing durable and reliable products, but replacements may be required over time.