At Premier Darts there are two types of return:
Customer 30 Day Right to Return
Please be aware that to be eligible for a change of mind return, the ordered item must be in the same condition that you received it in. Items must be unused or unworn, contents complete, with tags where applicable, in original packaging, undamaged, and returned to us within 30 days of receipt. If returned physical goods fail to meet any of these requirements, the return will be rejected and no refund issued. Upon a successful processing of your return, your refund will be minus the original shipping cost as these fees are not refundable. You are responsible for covering the carriage costs when returning your item to us.
Defective or Incorrect Product upon Arrival
Please inspect your order upon receipt and contact us within 48hrs if the item has arrived defective, damaged, missing parts or if you have received the wrong item. We can then quickly evaluate and rectify the issue for you as a matter of urgency. Failure to advise of any issues upon arrival within 48hrs, may result in a return being rejected. In the event of you receiving damaged or incorrect goods that are reported within 48hrs, we will arrange and cover the carriage cost of return.
What is not eligible for Return?
Certain types of goods are exempt from being returned such as:
- Gift Cards
- Customised Items
- Used Items
How to Start a Return
To start a return, please contact us using our Contact Form.
Once the return request is assessed and if it is accepted (reasons will be given if a return request is rejected), we’ll arrange the return with you including instructions on how and where to send your package. Items sent back to us without first requesting a return, will be rejected as unauthorised and not accepted for refund.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account, once we ourselves have issued it.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Darts Shafts/Stems, Flights & Points Policy
Please note that dart points, shafts and flights, being consumable items subject to wear and tear through use, are not eligible for returns if broken or damaged during play. We prioritise providing our customers with durable and reliable products, but due to the nature of these items, replacements may be necessary over time. We encourage you to explore our range of shafts and flights, available for purchase, to keep your game on point.
