To begin the return process:

• Please contact us via the on screen Chat Box
  (this is a blue and white chat icon which can be found in the bottom right hand corner of your screen.)
• Fill in Your Details
• Select "I Want to Return My Order" from the dropdown menu
• State the reason for the return

Our team will contact you within 48 hours.
(Please check your spam folder if you have not received a message from us)

Once your return request is reviewed and accepted (with reasons provided if rejected), we will provide instructions on how and where to send your package.

Please Note: Items sent without prior authorisation will not be accepted or refunded

If you change your mind about your purchase, you may return the item within 30 days of receipt. To qualify for a return, the item must meet the following criteria:

• In the same condition as received.
• Unused and unworn, with all contents complete.
• Tags (where applicable) attached.
• In original, undamaged packaging.

Failure to meet these requirements will result in your return being rejected and no refund issued. Upon a successful return, your refund will exclude the original shipping cost, which is non-refundable. 

You are responsible for the return shipping costs.

The fastest way to exchange an item is to return the original item and place a new order once your return is accepted.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a tracked service for returns.

We ask that you inspect your order upon receipt and contact us within 48 hours if your item:

• Arrives defective or damaged.
• Is missing parts.
• Is incorrect.

Notifying us within this timeframe ensures we can promptly rectify the issue. For damaged or incorrect goods reported within 48 hours, we will arrange and cover the return shipping cost. 

Failure to report these issues within 48 hours may result in your return being rejected.

Once we receive your returned item, we will inspect it and notify you of the refund status.

Refunds will be issued to your original payment method.

Please note that it may take up to 7 - 10 days from the time we approve your return to process the refund and have it reflected in your account.

The processing time may vary depending on your bank or credit card provider.

The following items are exempt from return:

• Gift cards.
• Customised items.
• Used items.

Darts points, shafts, and flights are consumable items that are subject to wear and tear during use.

They are not eligible for returns if broken or damaged during play.

We are committed to providing durable and reliable products, but replacements may be required over time.